At Firstsource, I revamped the training programs, which resulted in a 15% revenue boost. By reducing training timelines, improving the learning curve, and speeding up competency through data-driven analysis and targeted job-specific skills training, we made significant strides in efficiency and productivity.
I successfully closed 5 major client deals in the Philippines, including partnerships with the UK’s Big Six. This marked their first entry into the region as an outsourcing partner. These deals boosted regional revenue by 40% and improved profit margins by 20%. More importantly, we created nearly 2,000 jobs, enhancing the lives of employees and their families, and contributing to the Philippines’ GDP.
I played a pivotal role in moving a UK bank’s operations to the Philippines through a Build Operate Transfer model. This move saved the bank millions of dollars and increased their margins by nearly 30%. By providing skilled labor from the Philippines at lower costs without compromising quality, we even managed to improve their Net Promoter Scores (NPS).
At SEOReseller, I tackled the stagnation that many companies face as they mature. By restructuring the organization, optimizing each part of the value chain, and focusing on efficiency, we achieved a 114% revenue increase and a 50% boost in profit margins. Within three years, we transformed the company from a local entity to a global player, leading to a successful acquisition for a significant amount.